1. Keep calm
"No-one upsets me unless I allow it" is a phrase often attributed to Eleanor Roosevelt. Whatever you are feeling at any time is an emotion that you have chosen at an unconscious level. Nobody else has made you feel it – that is impossible. If you find yourself feeling angry with someone, then you have reacted. Instead, choose to respond. This means you have taken a moment to decide how you want to feel and in so doing, you have remained in control of your emotions. For example, if your mother-in-law says something contentious, respond with, "How interesting" and then change the subject.
- Di McLanachan, best-selling author of NLP for Personal Excellence