When it comes to independent cafés and restaurants, it’s fair to say they live and die by their customer service as much as they do the quality of their food (or coffee).
And for Manchester-based independent café Nibble, creating a warm and inclusive environment that replicated a friend’s living room was top priority — starting with a female-led team headed up by founder Lauren Irlam.
With glowing Google reviews and cakes now loved across the UK (After Eight brownies, anyone?), Lauren is blazing a trail.
Here, she shares her best tips for successfully leading a team…