You've got two job offers? Congratulations! Unfortunately, that does means you have to decline one of them. Which is a bit tricky considering you applied to it in the first place and don't want to seem, well, rude.

What to avoid: Rob says, “Be careful with this situation. Employers are human too. They will have invested a lot of time in selecting you as their ideal candidate, and rebuffing them will definitely come as a severe blow. Be gentle with them.

“Again, start with a positive. Say how great it was to meet the interviewer(s) and how impressed you were with the company. Then add in the complication: for example, you’ve received another offer or you’re not sure you’re the ideal person for the role after all, now that you’ve learnt more about it.

“You also want to make sure you don't burn any bridges.”

What to write: 'I’ve spent a lot of time agonising over my decision. But I’ve concluded that it would be best all round if I didn’t take up your offer.

'I really believe in [company name] and would like to stay in touch. Do let me know if there’s ever anything I can do to help you.'

Images: Rex, Thinkstock

From asking for a promotion to making a complaint, here are five ways to begin a difficult work email