Just Eat offer woman £10 compensation for unwanted messages from driver

Posted by
Emily Reynolds
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Food delivery company Just Eat has been criticised after offering a woman just £10 after she received unwanted messages from a driver who dropped off her food. 

Michelle Midwinter, who lives in Gloucestershire, received the messages after ordering from a local restaurant. 

“If you have a bf tell me i don’t want to make any problems [sic]” one message read; the driver signed off with “good night bby see you next time when I get your meal”. 

And, when Midwinter complained to the company, she was advised to leave a bad review of the restaurant on the app and offered a £5 voucher for the “inconvenience” of the messages. When she argued that a voucher missed the point of her complaint, she was offered an extra £5. 

Other women also shared similar experiences. 

The company has now responded to the incident, saying that its initial response was “appalling”.

“This driver has acted in a way that does not represent Just Eat and our core values,” the company said in a statement. “We are investigating this with our restaurant partner and are also speaking to this customer offline and if the customer decides this is a criminal matter and reports it to the police, we will of course assist the police with any investigation.”

“All drivers associated with our restaurant partners must act responsibly and respectfully at all times”.

The ICO has also responded to the incident, saying that it may be a breach of the Data Protection Act. 

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