Food delivery company Just Eat has been criticised after offering a woman just £10 after she received unwanted messages from a driver who dropped off her food.
Michelle Midwinter, who lives in Gloucestershire, received the messages after ordering from a local restaurant.
“If you have a bf tell me i don’t want to make any problems [sic]” one message read; the driver signed off with “good night bby see you next time when I get your meal”.
Just a snippet of Just Eat’s response to my receiving unsolicited messages from the guy who had just delivered my food. Nice one Just Eat! Apart from him using my number in this way surely being in breach of privacy laws etc, they don’t really seem to take it seriously do they?? pic.twitter.com/OVZkl0IW5f— Michelle Midwinter (@ShelbyTree) January 15, 2018
Other women also shared similar experiences.
Same thing happened to me and they just said to me ”what would you like us to do?” It’s ridiculous!!— lucilluminati ♚ (@LucyOfficial_) January 15, 2018
I had a furniture guy that came to the house find me on Facebook (was 16 at the time) he started asking me a bunch of very weird sexual questions. Ended up blocking him. Had my name address number and managed to find my social media— The 1930's (@SaindSyd) January 16, 2018
I stopped ordering delivery after a similar experience (delivery guy turned up w chocolates - totally unencouraged). Saved me money (good), left me feeling creeped out & unsafe (obvs not good)— Bridget Beale (@brdgtbl) January 15, 2018
The company has now responded to the incident, saying that its initial response was “appalling”.
“This driver has acted in a way that does not represent Just Eat and our core values,” the company said in a statement. “We are investigating this with our restaurant partner and are also speaking to this customer offline and if the customer decides this is a criminal matter and reports it to the police, we will of course assist the police with any investigation.”
“All drivers associated with our restaurant partners must act responsibly and respectfully at all times”.
The ICO has also responded to the incident, saying that it may be a breach of the Data Protection Act.
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