“It’s hard to describe the atmosphere here. There’s a lot of worry and concern, especially as there are so many people still missing. It’s the not knowing that’s getting to a lot of people I think, and that’s the worse thing about it at the moment. They just don’t know.

We heard about the fire in the early hours of yesterday morning, so our London team got here about 3am, and then the rest of us were asked if we could come up and cover rotas. I live in Kent so I arrived about midday yesterday and I’ve been here ever since.

It is so, so busy here. We’ve got multiple rest centres set up around London and we’re providing practical and emotional support – well, mainly emotional support.

We need to check people in and out and assist them generally, as well as liaise with the council and police to make sure we’re logging people’s details. We’ve got doctors and nurses here and other authorities, and the ambulance service was here yesterday, but it’s mainly the council and the police on site.

There are people everywhere - we’ve got victims who were in the tower as well as the people who live in the surrounding areas. Then there are those who have come to us because they can’t find their loved ones.

For us, it’s a matter of approaching everyone and making sure everyone’s OK. There’s not much we can say to people. We’re just taking as much detail as we can and making sure they’re doing everything they can to help find that person, by ringing the 0800 casualty bureau number. We’re making sure they’re phoning that and registering the person as a missing person, so that they’re aware. That’s our advice.”

"What it was like to volunteer during the Grenfell Tower fire”