Speaking to People, a TSA spokesperson maintained that the officers involved had followed all the necessary guidelines.

“Initial review of CCTV indicates that the officers involved with Ms. Ross’s screening correctly followed all protocols,” the statement reads. “However, TSA leadership will continue to investigate the matter further. We encourage Ms. Ross to reach out to TSA so we can work with her directly to address her concerns.”

This isn’t the first time Ross has complained about her treatment at the hands of airport security staff. In 1999 she was arrested at Heathrow Airport following an altercation with a female staff member, who the singer said had touched her inappropriately.

Whether or not any guidelines were actually broken, Ross’ story raises important questions about how we should expect to be treated by security staff, and when enough really is enough, no matter what the protocols say.

Images: Getty

Diana Ross has spoken out after she was left feeling “violated” by an airport security check