Email, breaking news, photos, comments, social media posts on this topic.
And Jet Blue's brilliant response has since gone viral
‘Email incivility’ can even have a knock-on effect on the people you love, according to new research.
Think a ':)' makes you seem friendlier? You’re wrong.
Make your emails stand out in your recipient's inbox with one simple trick
(and how to make money from your own)
But you’ll have to act fast...
They do want to have actual conversations, you know.
How many of these do you send a day?
Could you handle a week without email?
The technology hacks that will change your online life
Email conversations that set cyberspace alight